Effective Date: 28 June 2026

Refund & Cancellation Policy

Global Forex Pty Ltd aims to provide fast, secure and reliable international money transfer services. This Refund & Cancellation Policy explains when a transfer may be cancelled and how refunds are processed.

1. Requesting a Cancellation

If you wish to cancel a money transfer, please contact us immediately by phone or email.

Phone: +61 400 605 068

Email: info@globalforex.au

We will make reasonable efforts to cancel your transaction if it has not already been processed or paid to the recipient.

2. When a Transfer Cannot Be Cancelled

A cancellation request may not be possible if:

• The funds have already been paid or credited to the recipient.
• The transfer has already been processed through our payment partner.
• We are legally required to complete or hold the transaction.
• The transaction is subject to regulatory or compliance requirements.

3. Refunds

Where a cancellation is approved, any refund will generally be returned to the original payment method where possible.

The amount refunded may be affected by:

• Exchange rate movements.
• Bank charges.
• Third-party payment fees.
• Other reasonable costs incurred in processing the transaction.

4. Processing Time

Approved refunds are generally processed within a reasonable period after confirmation of cancellation. Processing times may vary depending on banks and payment providers.

5. Compliance Delays

Refunds may be delayed where additional identity verification, fraud prevention checks, or legal obligations require further review.

6. Incorrect Information

Customers are responsible for ensuring that all recipient and payment information is accurate before confirming a transfer.

Global Forex Pty Ltd is not responsible for delays or additional costs resulting from incorrect information provided by the customer.

7. Contact Us

Global Forex Pty Ltd

54 Marion Street
Harris Park NSW 2150
Australia

Phone: +61 400 605 068

Email: info@globalforex.au

Website: www.globalforex.au