Global Forex Pty Ltd
Effective Date: 28 June 2026
Welcome to Global Forex Pty Ltd ("Global Forex", "we", "our", or "us").
These Terms and Conditions govern your access to and use of our website and international money transfer services.
By accessing our website, creating an account or submitting a money transfer, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you must not use our services.
Global Forex Pty Ltd provides international money transfer (remittance) services from Australia to selected overseas destinations.
Our services are subject to applicable Australian laws and regulatory requirements.
Company Details
Global Forex Pty Ltd
54 Marion Street
Harris Park NSW 2150
Australia
Phone: +61 400 605 068
Email: info@globalforex.au
Website: www.globalforex.au
Customer means any individual or entity using our services.
Recipient means the person receiving transferred funds.
Transfer means an international money transfer processed by Global Forex.
Business Day means any day on which banks are generally open for business in New South Wales, Australia, excluding weekends and public holidays.
Website means www.globalforex.au.
To use our services you must:
Global Forex reserves the right to refuse service where permitted by law.
Customers may be required to register before using our services.
You agree to:
You are responsible for all activity carried out through your account.
To comply with applicable legal and regulatory obligations, we may request information and documentation to verify your identity before providing our services or processing a transaction.
Verification may include:
We may decline, delay or cancel a transaction where identity verification cannot be completed or where required by law.
You agree that:
You remain responsible for ensuring that recipient information is accurate before confirming a transfer.
Global Forex may request additional information or documentation to comply with legal, regulatory, anti-money laundering or fraud prevention obligations.
We may delay, decline, suspend or cancel a transaction where necessary to comply with applicable laws or regulatory requirements.
Our services must not be used:
Global Forex may refuse any transaction that appears suspicious or inconsistent with applicable legal obligations.
Our services may not be available in every country.
Destination countries, payment methods and available services may change without notice.
We reserve the right to suspend or discontinue services to particular destinations where necessary.
You agree to use our website only for lawful purposes.
You must not:
We may suspend website access where necessary to protect our systems or customers.
Global Forex may amend these Terms and Conditions from time to time.
Updated Terms become effective once published on our website.
Customers should review these Terms periodically before using our services.
Customers are responsible for ensuring that all transfer instructions, recipient details and payment information are complete and accurate before confirming a transaction.
Global Forex Pty Ltd is not responsible for delays, failed payments or additional costs resulting from incorrect information supplied by the customer.
If a transfer cannot be completed because of incorrect recipient details, we will make reasonable efforts to recover the funds; however, recovery cannot be guaranteed and additional charges may apply.
Exchange rates displayed on our website or provided by our staff are indicative unless otherwise confirmed.
The exchange rate applicable to your transaction will be confirmed before your transfer is processed.
Exchange rates may change at any time due to market movements.
Applicable transfer fees and charges will be disclosed before you confirm your transaction.
Additional charges may be imposed by intermediary banks, correspondent banks or recipient banks, and such charges are outside the control of Global Forex Pty Ltd.
Payments may be accepted using approved payment methods made available by Global Forex.
Funds must be received and cleared before a transfer is processed.
We reserve the right to reject or delay transactions where payment cannot be verified.
Transfer processing times vary depending on:
Estimated processing times are provided for guidance only and are not guaranteed.
Transfers may be delayed due to:
Global Forex Pty Ltd will make reasonable efforts to process transactions as quickly as possible.
Customers should contact Global Forex immediately if they wish to cancel a transaction.
Cancellation may only be possible if the transfer has not already been processed or paid to the recipient.
Once funds have been paid or credited to the recipient, cancellation may no longer be possible.
Approved refunds will generally be returned using the original payment method where practicable.
The refund amount may be adjusted to reflect:
Refund processing times may vary depending on financial institutions and payment providers.
Global Forex Pty Ltd may apply minimum or maximum transaction limits.
Transaction limits may vary depending on:
We reserve the right to request additional information for higher-value transactions.
We may refuse, suspend or delay a transaction where:
Where permitted by law, we may not be able to disclose the reason for refusing or delaying a transaction.
To the extent permitted by law, Global Forex Pty Ltd is not liable for any indirect, incidental, consequential or special loss arising from the use of our services.
We are not responsible for delays or losses resulting from:
Nothing in these Terms excludes any rights that cannot legally be excluded under Australian law.
You agree to indemnify and hold harmless Global Forex Pty Ltd, its directors, employees and agents from any loss, liability, claim, damage or expense arising from:
Global Forex Pty Ltd may suspend or terminate your access to our services where:
Termination does not affect any rights or obligations that arose before termination.
Your privacy is important to Global Forex Pty Ltd.
Our collection, use, disclosure and storage of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.
By using our services, you consent to the collection and handling of your personal information as described in our Privacy Policy.
All content available on the Global Forex website, including text, logos, graphics, icons, images, software and website design, is owned by or licensed to Global Forex Pty Ltd.
You may not copy, reproduce, modify, distribute or commercially exploit any website content without our prior written permission.
While we aim to keep our website available at all times, we do not guarantee uninterrupted access.
We may suspend access for maintenance, upgrades, security reasons or circumstances beyond our reasonable control.
Our services may involve third-party financial institutions, payment providers, technology providers and banking partners.
Global Forex Pty Ltd is not responsible for delays, interruptions or failures caused by third parties that are outside our reasonable control.
Global Forex Pty Ltd will not be liable for delays or failure to perform its obligations where such delays result from events beyond our reasonable control, including but not limited to:
If you are dissatisfied with our services, please contact us first so we have an opportunity to resolve your concerns.
Complaints may be submitted by:
Email: info@globalforex.au
Phone: +61 400 605 068
54 Marion Street
Harris Park NSW 2150
Australia
We aim to acknowledge complaints promptly and investigate them within a reasonable timeframe.
Notices from Global Forex Pty Ltd may be provided by:
You are responsible for keeping your contact details up to date.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy, Refund & Cancellation Policy and any other applicable policies published on our website, constitute the entire agreement between you and Global Forex Pty Ltd regarding the use of our services.
These Terms and Conditions are governed by the laws of the Commonwealth of Australia and the State of New South Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
Global Forex Pty Ltd may amend these Terms and Conditions from time to time.
The latest version will always be available on our website.
Your continued use of our services after changes are published constitutes acceptance of the revised Terms.
Global Forex Pty Ltd
54 Marion Street
Harris Park NSW 2150
Australia
Phone: +61 400 605 068
Email: info@globalforex.au
Website: www.globalforex.au
This should link directly to each policy page.
